General Terms and Conditions Webshop "WOOFWOOF"

1. Scope of application

1.1. These General Terms and Conditions (hereinafter referred to as "T&Cs") of "WOOFWOOF" (hereinafter referred to as "the seller") apply to all agreements concluded between a consumer or entrepreneur (hereinafter referred to as "the customer") and the seller through the seller's online shop. The inclusion of the customer's own terms and conditions is hereby expressly rejected, unless otherwise agreed in writing.

1.2. These terms and conditions also apply to the purchase of gift cards or vouchers, unless explicitly stated otherwise.

1.3. A consumer is any natural person who enters into a contract for purposes which cannot be attributed primarily to his commercial or independent professional activity.

1.4. An entrepreneur is a natural or legal person, or a legal partnership, acting in the exercise of a commercial or independent professional activity when entering into an agreement with the seller.

2. Conclusion of contract

2.1. The presentation of the products in the online shop does not constitute a binding offer from the seller, but rather an invitation to the customer to make a purchase offer.

2.2. The customer can select products and place them in their shopping cart. They then proceed through the ordering process and enter the necessary information for the order.

2.3. By confirming the order by clicking the button that completes the ordering process, the customer makes a binding offer to purchase the goods in the shopping cart.

2.4. The seller accepts the customer's offer by:

• Send the payment request after placing the order, or
• The delivery of the ordered goods.

The agreement is concluded when one of these steps is completed. If the seller does not accept the customer's offer within five days, the offer expires and the customer is no longer bound.

2.5. The text of the contract (including the order details and these Terms and Conditions) will be stored by the seller and sent to the customer by email. The customer can always consult the Terms and Conditions on the seller's website.

2.6. Before completing the order, the customer can check and, if necessary, correct the information entered. This can be done using the usual functions of the web browser (e.g., the "back" button).

2.7. The contract language is Dutch.

2.8. The customer is responsible for providing a correct email address so that emails from the seller can be received correctly.

3. Prices and payment terms

3.1. Unless otherwise agreed, the stated prices are final prices, including the legally applicable VAT.

3.2. The customer can choose from the payment methods offered during the ordering process in the webshop. Advance payment via bank transfer must be made immediately after the agreement is concluded, unless otherwise agreed.

4. Delivery and shipping conditions

4.1. Delivery of goods will take place at the delivery address specified by the customer within the Netherlands.

4.2. If the customer has provided incorrect address information, or if delivery is not possible due to an error on the customer's part, any additional costs may be charged by the customer, unless the customer is not responsible for the error.

4.3. Collection of the goods from the seller is not possible.

5. Right of withdrawal

5.1. If the customer is a consumer, he or she has the right to cancel the agreement within 14 days without giving any reason.

5.2. The customer may exercise the right of withdrawal by sending an unequivocal statement (by post or email) to the seller. Further details about the right of withdrawal can be found in the seller's cancellation policy.

6. Retention of title

6.1. The delivered goods remain the property of the seller until the full purchase price has been paid.

7. Liability for defects

7.1. The statutory provisions apply to liability for defects, unless otherwise agreed in these terms and conditions.

7.2. The customer is requested to report any visible transport damage to the delivery person immediately upon delivery and to inform the seller. Failure to do so does not affect the customer's statutory rights.

7.3. The seller is not liable for any damage, accidents, or incidents that occur during or as a result of the use of the products.

7.4. The seller is not liable for any injury, harm, or death to pets resulting from the use of products sold through the webshop, including but not limited to carriers, harnesses, clothing, and accessories. Use of these products is entirely at the customer's own risk. The customer is responsible for using the product correctly and safely, and for assessing its suitability for the size, weight, and behavior of the animal in question. If in doubt, it is recommended to seek expert advice.

8. Indemnification for infringement of third party rights

8.1. If the seller processes the goods based on customer specifications, such as product personalization, the customer guarantees that the content of these specifications does not infringe the rights of third parties.

8.2. The customer indemnifies the seller against all third-party claims arising from the infringement of intellectual property rights, unless the customer is not responsible for this.

9. Applicable law

9.1. All agreements between the customer and the seller are governed by Dutch law.

9.2. In the event of disputes, an attempt will first be made to resolve the dispute amicably. If this fails, the dispute will be submitted to the competent court in the Netherlands.